At IES, we have developed various services to fit the need and budget of any business while maintaining the personal attention you deserve.  Onsite and In-house support is offered to provide you with high quality solutions for your business.  We provide you with detailed information on work completed either by service ticket or access to our Customer Service Portal.  Online, phone, and e-mail access to our staff allows you to request services any time of the day or night from any location.  Through providing such services we allow you to focus on what is important, your business.

The customized IT services we offer include onsite facilities management, remote monitoring of your systems and networks, disaster recovery solutions tailored to fit your needs, custom hosting solutions and engineering projects.  Each client has an Account Manager, Project Manager, and team of technical staff to ensure their satisfaction.

The support packages we design allow users to submit tickets via phone, e-mail, the Help Desk or our website. Each user also receives e-mail notifications on the status of open tickets and has the ability to check tickets online using the Customer Service Portal.

Here is a brief overview of some of the services we have to offer:

• vIT
• Support Contracts
• Onsite Technical Support
• Hardware and Software Problems
• Data Recovery
• Virus Removal (including Spyware and Adware)
• Help Desk Support
• Network Management
• Consulting
• Network Backup Solutions