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I E Solutions is Ranked 19th in the World for what we do!
Interactive E-Solutions LLC ranked 19th in the world by MSP Mentor, The Ultimate Guide to Managed Services in the 2008-09 annual ranking of most progressive managed service providers. Visit http://www.mspmentor.net/top-100-msps/ Click below to see what some of our Clients ave to say:
Why IE Solutions
Dial the IE Solutions help desk. We solve 70 percent of all issues over the phone. If we can’t solve it on the phone, we solve it at your office. Issue Tracking, Report and Trend Analysis.
With monthly usage reports generated by IE Solutions. We log all issues and give you the reports each month. These reports are an excellent tool to spot trends that could be costing your organization a lot of money. By treating the root problem businesses save time and money. For example, a number of employees may be asking Outlook “how to” questions. We would recommend an Outlook training class at our next onsite visit. Without the trending information garnered from the reports, the company would continue to pay for issue resolution rather than solving the “real” issue. Proactive Network and Server MonitoringBy proactively monitoring your resources, we can better protect your organization from costly network or server downtime. • Maximize server and network availability • Ensure successful backups and up-to-date anti-virus signature file • Security updates with 48 hours Monthly Meetings• Provide insight into the service • Allow you to tailor the service more cost-effectively • Provide a customized deliverable that adheres to your standard practices • Help IE Solutions learn about upcoming business challenges the organization is facing • Ensure efficient help desk integration with your internal processes Recurring onsite support• An engineer assigned to your company • Decrease issues and increase resolution • Engineer will be there at the same time every time • Engineer works off a prioritized list of issues developed by you |
