Help Desk Services

When you contact our Help Desk, online or by phone, we’ll be able to securely interface with any computer in your office via the web and resolve most common issues – without having to take extra time to come to your office.

Phone support

You can contact I E Solutions Helpdesk by telephone at 225.236.1000

If you are calling outside of regular business hours, you will hear
instructions on how to contact our 24x7 support.

Online support

To submit a Help Desk Service Request online, go to http://csp.iesolutions.us

This will lead you to the I E Solutions Customer Service Portal login page, where you can submit a Help Desk Service Request. You can mark tickets as:

• I need a password reset

• How do I ???

• Next Time you come out could you please....

• Setup/Move Computer

• Server Problems

• Firewall Problem

• Spam Problem

• Email not working

• My remote access is not working

• I need some software(that I don't have)

• Need a Tech to come to our office

• Access to the IES DataCenter

Our typical Help Desk response time is under 1 hour. Please note that Help Desk is available M-F from 8:00am to 5:00pm Central time. If you submit a Help Desk Service Request after hours, you will receive a call back the next business day.